The process approach to service quality management
نویسندگان
چکیده
منابع مشابه
Process approach to quality management in education
In the past, ISO 9001:1994, ISO 9002:1994 and ISO 9003:1994 were the standards used for certifying production organizations, but seldom in educational institutions, although it concerns the quality of products and service. The new standard ISO 9001:2000 introduces process approach to quality management. Definitions for quality in education, and examples of processes, according to ISO 9001:2000,...
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ژورنال
عنوان ژورنال: Production Engineering Archives
سال: 2018
ISSN: 2353-7779
DOI: 10.30657/pea.2018.18.05